Shipping policy

Last updated: September 17, 2026

This Shipping Policy explains the processing, delivery, tracking, and international-shipping practices for orders placed with VICE LAIR®.

ORDER PROCESSING

Please allow up to five business days for order verification and processing before shipment.

Business days are Monday through Friday, excluding holidays. Processing times may be extended during product launches, sales, holidays, pre-orders, or periods of unusually high order volume.

Orders may be delayed or canceled if additional payment, identity, address, or fraud-prevention verification is required.

SHIPPING ESTIMATES

After processing, estimated delivery times are:

• United States: approximately 3–5 business days.

• International: approximately 7–21 business days, depending on the destination, customs processing, and selected delivery service.

Delivery estimates begin after the order ships. They are estimates and are not guaranteed delivery dates.

TRACKING

A shipping-confirmation email containing tracking information will be sent after the order has been processed and transferred to the carrier.

Tracking information may take up to 48 hours to begin showing movement after the shipping label is created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, email support@vicelair.com immediately with your order number and the correct address. We will make reasonable efforts to update the order, but changes cannot be guaranteed after processing or shipment begins.

VICE LAIR is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete customer-provided addresses.

CARRIER DELAYS

After an order is transferred to the carrier, delivery may be affected by weather, service interruptions, customs inspections, transportation delays, or other circumstances outside our reasonable control.

We are not responsible for carrier delays, but we will provide available tracking information and reasonable assistance when a shipment encounters a problem.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows unusual delays, loss, damage, or delivery that you cannot locate, contact the carrier and email support@vicelair.com with your order number and tracking information.

We will review the available information and assist with an eligible carrier claim when reasonably possible. Filing a claim does not guarantee a replacement or refund.

VICE LAIR is not responsible for packages lost or stolen after confirmed delivery, except where required by applicable law. Customers should use a secure delivery address and promptly retrieve delivered packages.

INTERNATIONAL ORDERS

International customers are responsible for determining whether products may lawfully be imported into their destination country.

The customer is the importer of record and is responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country or carrier. These charges are not included in the product price or shipping charge unless specifically stated at checkout.

Customs processing may delay delivery. VICE LAIR does not control customs inspections, fees, or release times.

REFUSED OR UNCLAIMED SHIPMENTS

If an international shipment is refused, abandoned, or returned because duties, taxes, or customs charges were not paid, any eligible refund will be handled according to our Return & Refund Policy.

Carrier return charges and the applicable $25 restocking fee may be deducted from the eligible refund.

PRE-ORDERS

Products identified as pre-orders may have separate estimated processing or shipment dates listed on the product page.

Pre-order dates are estimates and may change because of production, inventory, transportation, or other circumstances. If a pre-order contains additional merchandise, the entire order may ship together unless otherwise stated.

ORDER CHANGES AND CANCELLATIONS

Contact support@vicelair.com as soon as possible to request an order change or cancellation.

We will make reasonable efforts to accommodate the request, but changes and cancellations are not guaranteed once an order enters processing, fulfillment, or shipment.

CONTACT

For shipping assistance, email support@vicelair.com and include your order number.

Our typical response time is 24–48 hours, Monday through Friday.

Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.