Refund policy

Last updated: September 17, 2026

We want you to be satisfied with your VICE LAIR® purchase. This policy explains the requirements for returns, exchanges, refunds, and damaged or incorrect items.

RETURN WINDOW

You must request and return eligible merchandise within 30 days after delivery. To start a return, email support@vicelair.com with your order number and the item you want to return. Do not send an item back until you receive return instructions.

RETURN ELIGIBILITY

Returned merchandise must be unworn, unwashed, unused, free of odors or damage, in the same condition received, with original tags attached and original packaging where applicable. We may reject merchandise that does not meet these requirements.

RESTOCKING FEE

Non-defective returns are subject to a 15% restocking fee, deducted from the approved refund. This fee covers inspection, handling, and repackaging. Manufacturer-defective items and items sent incorrectly by VICE LAIR are not subject to this fee.

FINAL SALE AND NON-RETURNABLE ITEMS

Sale, discounted, clearance, final-sale, and limited-drop items marked as final sale cannot be returned or exchanged, except when defective or where required by law.

For hygiene reasons, socks, underwear, and intimate garments cannot be returned unless defective or required by law. Gift cards are not returnable.

EXCHANGES

Eligible items may be exchanged for a different size, subject to availability. One size exchange per order is not charged a restocking fee, but the customer is responsible for return shipping.

Additional exchanges may be subject to the 15% restocking fee. If the requested size is unavailable, an eligible refund will be issued under this policy.

REFUNDS

After we receive and inspect an eligible return, we will notify you by email. Approved refunds are issued to the original payment method, less any applicable restocking fee and non-refundable shipping charges.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, email support@vicelair.com within five days after delivery with your order number, a description of the issue, and clear photos.

Prompt notice helps us resolve the issue quickly and does not limit any rights available under applicable law.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns and size exchanges.

VICE LAIR will provide or reimburse return shipping for an approved damaged, defective, or incorrect item. Use a trackable shipping service; VICE LAIR is not responsible for return packages lost before they reach us.

INTERNATIONAL RETURNS

International customers are responsible for return shipping, duties, taxes, customs charges, and related fees unless the return is caused by a VICE LAIR error or a defective item.

Original shipping charges, duties, and taxes are non-refundable except where required by law. A shipment refused because duties or taxes were not paid may be subject to carrier charges and a $25 restocking fee deducted from any eligible refund.

CONTACT

For return or exchange assistance, email support@vicelair.com. Our typical response time is 24–48 hours, Monday through Friday.

Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.