RETURNS
VICE LAIR Returns & Exchanges Policy
At Vice Lair, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our policies below.
14-Day Return Window
We accept returns within 14 days of the delivery date.
To be eligible for a return:
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Items must be unworn, unwashed, and unused
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Tags must be attached
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Item must be in the same condition you received it
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Original packaging is required
Items returned with signs of wear, damage, or odor may be rejected. Items with defects must be disclosed within 5 days of receiving shipment.
Restocking Fee
Returns that are not the result of a manufacturer defect are subject to a restocking fee. This fee covers inspection, handling, and repackaging costs and will be deducted from your refund. Manufacturer-defective items are exempt from this fee.
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15% restocking fee for non-defect returns
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No returns or exchanges (or higher fee) on final sale / limited drops
- Size Exchange - No restocking fee, however customer is responsible for return shipping on exchange. Exchange must meet eligibility requirements. If the requested size is unavailable, a refund will be issued minus the applicable restocking fee. One exchange per order. Additional exchanges are subject to restocking fee.
Non-Returnable Items
For hygiene and customization reasons, we cannot accept returns on:
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Socks, underwear, or intimate garments
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Sale, discounted, or clearance items (final sale)
Exchanges
We offer exchanges for:
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Size changes - No restocking fee, however customer is responsible for return shipping on exchange. Exchange must meet eligibility requirements. If the requested size is unavailable, a refund will be issued minus the applicable restocking fee. One exchange per order. Additional exchanges are subject to restocking f
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Product defects - defects must be disclosed within 5 days of receiving shipment.
Refunds
Once your return is received and inspected, we’ll notify you by email.
Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or payment provider.
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery so we can make it right.
Please email: us:
Contact Support <
Include:
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Your order number
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A description of the issue
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Photos of the item
We’ll fix the issue ASAP.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged or defective
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We sent the wrong item
We provide prepaid return labels for approved cases.
International Orders
International customers are responsible for:
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Return shipping costs
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Any duties or taxes
Original shipping costs are non-refundable.
How to Start a Return
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Contact us with your order number
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Tell us what you’d like to return or exchange
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We’ll send instructions and a return label (if eligible)
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Ship your item back
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We process your refund or exchange once it arrives
We'll be with you shortly
Our support team is here to help you with any questions.
Response Time: 24–48 hours