RETURNS

VICE LAIR Returns & Exchanges Policy

At Vice Lair, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.


30-Day Return Window

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • Items must be unworn, unwashed, and unused

  • Tags must be attached

  • Item must be in the same condition you received it

  • Original packaging is required

Items returned with signs of wear, damage, or odor may be rejected.


Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns on:

  • Socks, underwear, or intimate garments

  • Sale, discounted, or clearance items (final sale)


Exchanges

We offer exchanges for:

  • Size changes

  • Product defects


Refunds

Once your return is received and inspected, we’ll notify you by email.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.


Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery so we can make it right.

Please email:
vicelair@gmail.com
Include:

  • Your order number

  • A description of the issue

  • Photos of the item

We’ll fix the issue ASAP.


Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective

  • We sent the wrong item

We provide prepaid return labels for approved cases.


International Orders

International customers are responsible for:

  • Return shipping costs

  • Any duties or taxes

Original shipping costs are non-refundable.


How to Start a Return

  1. Email vicelair@gmail.com with your order number

  2. Tell us what you’d like to return or exchange

  3. We’ll send instructions and a return label (if eligible)

  4. Ship your item back

  5. We process your refund or exchange once it arrives


We'll be with you shortly

Our support team is here to help you with any questions.

🕒 Response Time: 24–48 hours